At Arvon Adventures, we are committed to providing timely and reliable shipping for all our customers. Please review our shipping policy to understand how we process and deliver your orders.
1. Order Processing Time
- Orders are processed and shipped on business days only, Monday to Friday, excluding public holidays.
- Please allow 1-3 business days for order processing and handling before your order is shipped.
- Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).
2. Shipping Methods and Delivery Times
We offer various shipping options to meet your needs. Estimated delivery times depend on your location and the shipping method selected:
- Standard Shipping: Delivery in 5-7 business days
- Expedited Shipping: Delivery in 2-3 business days.
- Express Shipping: Delivery in 1-2 business days.
Please note that delivery times are estimates and can be affected by factors such as weather, customs delays, or third-party courier issues.
3. Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you finalize your purchase.
- Free Shipping: We offer free standard shipping on orders over $50 within [Insert region/country].
- International Shipping: For orders outside of [Insert region/country], additional shipping fees may apply. Shipping rates for international orders are calculated during checkout.
4. Delivery Areas
We ship to [Insert countries or regions, e.g., within the United States, Canada, and select international destinations]. If you are located in a region not supported by our shipping services, please contact our customer service team to inquire about alternative shipping options.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information (if available). You can track the progress of your shipment by clicking on the tracking link provided in the email. Please allow up to 24-48 hour for tracking information to become available.
6. Shipping Delays
While we strive to meet all estimated delivery times, delays can occur due to circumstances beyond our control. This may include severe weather conditions, customs delays, or issues with our shipping partners. If your order experiences a significant delay, please contact us, and we will assist you in resolving the issue.
7. Shipping to P.O. Boxes and APO/FPO Addresses
We are happy to ship to P.O. Boxes and APO/FPO addresses. However, please note that delivery times may vary depending on the location, and certain shipping methods may not be available for these addresses.
8. Missing or Lost Packages
In the rare event that your package is lost or appears to be missing, please contact us at [email protected] with your order number and tracking information. We will work with our shipping partners to investigate the issue and ensure a resolution.
9. Damaged Items
If your order arrives damaged, please contact us immediately at [email protected]. We will assist you in resolving the issue by offering a replacement or a refund, depending on your preference. You may be asked to provide photos of the damaged items for our claims process.
10. Contact Us
If you have any questions or need further information regarding shipping, please feel free to contact our customer service team:[email protected]